Regarding the elevator situation

“We have cameras, security, a reception. If they can’t control who comes in, then what are we paying for?

[…]

I personally climbed up at 00:05 with my child. A new month had begun and it hadn’t been paid yet.

Reception wouldn’t renew my chip because of the debt :)

Nobody was going to take me up at night either.

They handed me a payment slip 🤡”

“I don’t want to be dealing with couriers.

I have two small children; to go downstairs in winter I have to dress both of them, switch off whatever is cooking, and dress myself.

With naps, I also have to wake the child up,

or else time naps against deliveries. Given that I order more than one delivery a day, imagine at least roughly how much inconvenience this chip causes me.

It’s a complete shambles.”

“Originally, when people were buying apartments here, clients were told there would be no chips…”

“Good evening, everyone. Tell me, has our building actually been handed over already?”

“What matters is that the charges are already accruing 😂”

“Everyone understands that. I think by law they can’t restrict anything — let them file a claim against the debtor in court. They know they won’t win anything in court. So they take matters into their own hands.”

“However much they may want to, I don’t think they can restrict owners’ access to their homes. We all paid for these lifts, like the rest of the common property, when we bought our apartments.”

“They never asked us whether it would suit us to keep fiddling with these lift chips — they did it on the quiet and never asked our opinion.”

“Why should those who pay suffer? That’s not our problem; Next themselves should deal specifically with those who don’t pay! I pay, and for a week I’ve been walking through dirt in the entrance! I went to reception today and nothing has changed! So the question is: what am I paying for?! They don’t accept parcels, they don’t clean, security is responsible for nothing…”

“Yes, Saba just said so. When I asked why they are doing this without agreeing it with the residents, he simply shut the door on me 😡

[…]

Today I went over and said maybe you should discuss decisions with the owners — maybe I was blunt, but I certainly didn’t raise my voice. What did the staff do? They shut the door on me. How do you suggest we communicate with them, then?”

“Maybe I never even asked them for this. Here’s what’s interesting: say I don’t pay for electricity, then they won’t supply it, they’ll cut it off. Likewise, the management company could stop cleaning for me. Why do they go further and restrict my lift — which doesn’t belong to them?”

“Although, I repeat — I was told the chips are being installed for our peace of mind and safety.”

“Well, that is untrue, to put it mildly. We understand the reason perfectly well.”

“Have they gone completely mad? What chips on the stairs?) Or are they removing security altogether? What’s the logic?”

“You might be able to climb up, but you won’t be able to open the door to your floor.

There will be no access to the apartments.”

“I was told the chip will be tied to debt for building management (per living area), since people don’t pay and many have debts 😏🥺

[…]

Every resident will have a card; whoever is in debt will simply be switched off, and the person will walk. If I’m not mistaken, it’s exactly the same system at NEXT ORANGE.”

“1. The chips won’t be removed. The system installed is makeshift; a proper one with codes needs money. They’ll do it someday.

[…]

7. Later they’ll put chips on the stairs too, and cameras there as well.”

“Otherwise they threaten to put the lifts on chips if people don’t pay.”

“Now, because many don’t pay, they’re putting chips in our lifts. And if you’re 5 days in arrears, you can’t use the lift. Walk. That’s how it all started.”

“It was the same at Next Orange. They fought and achieved nothing. And the chips work badly too. And then they raised the service fee. So expect it here too, most likely: both chips and a price increase.”

“Owners having different contracts is, of course, nonsense. It’s the first time I’ve come across such a thing. And some clauses differ drastically. We live in the same building, yet everyone’s contractual rights and obligations are different)

Some are ‘respected’ more; others aren’t even greeted and their complaints go unanswered.”

“Next announced they had ‘raised prices’ from the 1st, and their cleaning smoothly went up from 60 lari to 230)”

“Everyone suffers if this contract isn’t changed! The management company has the right to raise the service tariff without our permission, to put advertising and lighting on the facade…. And we keep quiet and pay for everything…”

Other potential criminal conduct

“I have reason to believe that Next staff may have used my apartment for personal purposes, although my apartment is not under their management.

I wanted to request the CCTV footage, but the security service refused.”

“We pay for a service that includes security, yet we have no access to security.”

“They took a day to think it over and refused 😅”

Regarding bad faith

“Next hasn’t fulfilled its obligations, we haven’t signed the apartment acceptance act, they don’t answer our claims, and they demand the service fee.

[…]

The late-delivery penalty hasn’t been paid, the furnishings (furniture/appliances) aren’t complete per the act, and there are finishing defects that haven’t been fixed.

[…]

We wrote ten times, to the Lolas and all their predecessors, by email, and handed over a written claim on paper: zero reaction.”

“Reception refuses to accept parcels.

[…]

When I bought the apartment, the manager, of course, promised me it was a concierge service, so convenient)). If I’m not in, they’d take the delivery.

A circus.

[…]

Apart from taking payment, they haven’t helped me with a single thing)”

“In the car park, almost every part of our car was damaged. Security did nothing.

No action from Next followed either.

[…]

They know everything; they simply don’t care.

[…]

For some reason the lift codes work for the commercial units; we could ask why this function was disabled for owners.”

“I spoke to Saba about it [a cleaning schedule]; he said they don’t have one in any building and that it’s impossible to do. I countered: if there’s a payment schedule, there should also be a schedule of work, showing what we’re supposed to be paying for, so we can check whether it was done and how well.”

“No, the contract is full of holes. It was made just so there’d be one, and to protect the developer.”

“A contract is mutual agreement. How they can dictate service terms unilaterally is not at all clear.”

“Tell me, am I the only one so lucky: the documents include a balcony, I paid for it, and I arrived to find it hadn’t been built?

[…]

It was in the specification, it was there when the contract was signed, it was included in the price. Next itself admitted it, but said: well, that’s how it is, these things happen.”

“We haven’t taken ownership; we’re waiting for them to hand over what they owe: the smart lock, the balcony furniture, etc. They refused to sign an acceptance act listing the defects; they want us to sign an act ‘without claims’, which makes no sense at all.”

“When I bought the apartments and said I wouldn’t let them out through you, they told me the management agreement is merely a formality for the state authorities. ‘We won’t force you to hand anything over to our management. It’s voluntary.’”

“The administration is silent, as always.

[…]

i.e. the administration decided not to bother anyone over such a matter.”

“We contacted the developer several times about protecting [the boilers] from flooding, but things are still where they were. They did nothing.”

“I handed my studio over to Next White’s management. I paid for dishes and bedding. They were supposed to connect the TV. And silence!”

“Then why take people’s money for something you have no intention of delivering?”

Regarding low-quality service

“The logical question is why I pay the full price for a property in which all I have is a reception. At $1 there should have been a lot more; there isn’t even a basic gym.”

“Today at 12:10 I got a message that the electricity would be off from 12:00 to 18:00. Very much in advance, especially for a planned outage)))”

Evidence

These messages were taken and anonymized from the unofficial owners chat of Next White. The corresponding WhatsApp export is part of the manifest sent to the police and to the Prosecutor's Office, and has SHA-256 digest

443aa3e654de24fae98cd3b07a94c59b6b1420879466c5df394cfb3570da1457

Over time more messages appeared in the chat, and the latest version considered for this dossier has digest

2add17635f9eb072fa8ee7eeee6f83ce771866bab1dc96f32611fe4a7e8c4274